Purchase and Processing

• Go to the product page, or go to 'Browze All' and select your product.

• The purchase options are to the right of the product page.

You are in India and your shipping address is in Mumbai:

• Scroll to 'In Mumbai'.

• You will pay in Indian Rupees.

If you wish to use your credit card:

• Click on BUY next to 'Credit Card or Net Banking'.

• Fill out the required information and proceed to make the payment.

• Please ensure that you type the correct shipping address, your email address and phone number.

• If your purchase is a gift for your friend, ensure that you type your friend's address in the shipping address area. You may also use the 'Special Instructions' section for any message you would like to give your friend.

• You will receive an e-receipt in your mail box.

• After your payment has been processed, your product/s will be couriered and you will receive the despatch details by email and SMS if you have entered your mobile number.

If you wish to pay offline:

• Click on BUY next to 'Offline payment'.

• Fill out the form. Please ensure that you type the correct shipping address, your email address and phone number.

• Please make sure that you mention the product/s you wish to purchase.

• If your purchase is a gift for your friend, ensure that you type your friend's address in the shipping address area. You may also use the 'Special Instructions' section for any message you would like to give your friend.

• You will receive an email with the relevant iformation for you to proceed with the payment.

• Please fill out the last part of your form with your payment details. This will ensure that we can track your payment.

• After your payment has been processed, your product/s will be couriered and you will receive the despatch details by email and SMS if you have entered your mobile number.

You are in India and your shipping address is outside Mumbai, but within India:

• Scroll to 'In India, outside Mumbai'

• You will pay in Indian Rupees.

If you wish to use your credit card:

• Click on BUY next to 'Credit Card or Net Banking'.

• Fill out the required information and proceed to make the payment.

• Please ensure that you type the correct shipping address, your email address and phone number.

• If your purchase is a gift for your friend, ensure that you type your friend's address in the shipping address area. You may also use the 'Special Instructions' section for any message you would like to give your friend.

• You will receive an e-receipt in your mail box.

• After your payment has been processed, your product/s will be couriered and you will receive the despatch details by email and SMS if you have entered your mobile number.

If you wish to pay offline:

• Click on BUY next to 'Offline payment'.

• Fill out the form. Please ensure that you type the correct shipping address, your email address and phone number.

• Please make sure that you mention the product/s you wish to purchase.

• If your purchase is a gift for your friend, ensure that you type your friend's address in the shipping address area. You may also use the 'Special Instructions' section for any message you would like to give your friend.

• You will receive an email with the relevant iformation for you to proceed with the payment.

• Please fill out the last part of your form with your payment details. This will ensure that we can track your payment.

• After your payment has been processed, your product/s will be couriered and you will receive the despatch details by email and SMS if you have entered your mobile number.

Your shipping address is outside India:

• Scroll to 'Outside India'.

• You will pay in US$

Payment is through credit card:

• Click on BUY next to 'Credit Card'.

• Fill out the required information and proceed to make the payment.

• Please ensure that you type the correct shipping address, your email address and phone number.

• If your purchase is a gift for a friend, ensure that you type your friend's address in the shipping address area. You may also use the 'Special Instructions' section for any message you would like to give your friend.

• You will receive an e-receipt in your mail box.

• After your payment has been processed, your product/s will be shipped within 24-48 hours during working days Mon-Fri. You will receive the despatch details by email.

The Credit Cards we accept

CCAvenue can handle customer purchases made through MasterCard, Visa, American Express, Diners Club and JCB credit cards.                                                              

For more Credit Card/net banking related queries, please go through FAQ

Offline payments (only for India)                                                Here are the payment options:

Cheque direct deposit into our account                                Demand Draft/Cheque sent to our address

Here is the form you can fill to proceed with this mode of purchase and payment. Fill form

For credit card purchase:

1. You will receive an instant notification that your payment is being processed.
2. Your order will be processed within 24-48 hours on working days, Mon-Fri. Our credit card processing gateway requires this time to verify and process the card information. We need to take this precaution as a safety measure against fraudulent transactions. We appreciate your patience and understanding.
3. You will receive an email from us upon dispatch of item with all relevant details.

For downloads:

1. You will receive an instant notification that your payment is being processed. However, the download will not be available instantly.
2. Your order will be processed within 24-48 hours on working days, Mon-Fri. Our credit card processing gateway requires this time to verify and process the card information. We need to take this precaution as a safety measure against fraudulent transactions. We appreciate your patience and understanding.
3. You will recieve the download link by email after processing of payment - within 24-48 hours of your purchase..

For offline payment options:

1. Please use this form to let us know your preferred payment option.
2. You will receive an email from us with details on how you can proceed.
3. Your order will be processed within 48 hours of our receiving your cheque/demand draft/direct deposit into our account.
4. To make the process faster, please email us details as soon as you have made the payment. You may use this form

For orders shipped to you by courier or by post, you will receive a printed invoice and receipt of payment from us.

Exchanges

If you received a faulty item and need to exchange it for the same item, email us on productsupport@heal-empower.com to request a replacement. If you would like to exchange an item for a different one, please return the original item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
 

Cancellation of order
All orders are processed and shipped within 24-48 hours of your placing the order, unless otherwise specificed. If you wish to cancel an order, we will need to hear from you within 6 hours of your order placement.

You will need to provide us with transaction details, product id, quantity and reason for cancellation.

If we have already handed over the product to the carrier within 6 hours, we will not be able to accept your cancellation request.

30 Day refund policy – for Sale in India ONLY

You may return any new, unopened items sold and fulfilled by heal-empower.com within 30 days of delivery for a full refund. This will be only the value of the product and will not cover the shipping cost.

We'll also pay the shipping costs and return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Write to us on support@heal-empower.com and we will guide you through the process.

30 Day Replacement Guarantee – for Sale in India ONLY
heal-empower.com offers you REPLACEMENT WITHIN 30 DAYS FROM THE DATE OF DELIVERY ON THE product/s ordered on heal-empower.com. Which means that within 30 days from the date of delivery you can ask for replacement of the product/s subject to following terms and conditions:

1. You can ask for replacement of product/s in case of any defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with heal-empower.com and notification of the same within 30 days from the date of delivery.

3. Replacement is offered for the product/s sold by heal-empower.com ONLY.

4. Replacement is offered for the product/s purchased, sold and shipped in India ONLY.

5. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and while heal-empower.com does offer the facility to overseas customers and delivers to locations outside India, heal-empower.com is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Disclaimer: "ANY DECISION ON 30 DAY REPLACEMENT GUARANTEE ON THE PRODUCT/S SOLD BY heal-empower.com is at the sole discretion of heal-empower.com and decision of heal-empower.com shall be final and binding. heal-empower.com reserves the right to withdraw from 30 DAY REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature."

If you have any further questions, please Contact Us
 

Purchase Support

FAQ

Shipping Info

Returns Policy