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Commonly asked
questions
 Which Credit Cards do you accept?
CCAvenue can handle customer purchases
made through MasterCard, Visa, American
Express, Diners Club and JCB credit
cards. |
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Which Debit Cards do you accept?
CCAvenue processes Visa Electron Debit
Cards of the following Indian Banks:
Axis Bank, Barclays Bank, Canara Bank,
Citi Bank, Corporation Bank, Cosmos
Bank, Duetsche Bank, HDFC Bank, ICICI
Bank, Indian Overseas Bank, ING Vysya,
Karur Vysya Bank, Kotak Mahindra Bank,
Punjab National Bank, Standard Chartered
Bank, State Bank Of India, Union Bank Of
India & Yes Bank |
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What
are the Net Banking options?
CCAvenue has partnered with ABN AMRO
Bank, Axis Bank, Bank of Bahrain &
Kuwait, Bank of Baroda (Retail &
Corporate Banking), Bank of India, Bank
of Maharashtra, Canara Bank, Citibank,
City Union Bank, Corporation Bank,
Deutsche Bank, HDFC Bank, ICICI Bank,
IDBI Bank, IndusInd Bank, Jammu &
Kashmir Bank, Karnataka Bank, Karur
Vysya Bank Limited, Kotak Mahindra Bank,
Lakshmi Vilas Bank, Oriental Bank of
Commerce, Punjab National Bank, Punjab
National Bank (Corporate Banking), The
Federal Bank, The Bank of Rajasthan,
South Indian Bank, State Bank Of India,
State Bank of Indore, State Bank of
Hyderabad, State Bank of Travancore,
Syndicate Bank, Union Bank Of India,
Vijaya Bank and Yes Bank. You can accept
payments from customers of these banks. |
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Do
you accept other forms of payment from
customers, such as Net Banking, paper
checks, online checks, or EFT transfers?
In
addition to Credit Cards, at present
CCAvenue accepts Debit Cards, Net
Banking, Cash Card and Mobile Payments. |
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Who
are your mobile payment partners?
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CCAvenue processes mobile payments from
PayMate/GiftMate and SBI Mobile. Currently, the Mobile Payment option is
limited to Citibank and SBI account
holders.
Citibank: Citibank customers can
subscribe/register for this service by
sending “PayMate/GiftMate” as a SMS to
the number 2484 (CITI on the mobile).
The customer will then be called back
and registered for the service. Post
registration the customer will receive a
4-digit password as a SMS on the mobile.
The customer can then use this password
for future transactions using the Mobile
Payment option.
SBI: SBI account holders can need to
register for the service. At ATM > Swipe
your Debit card > choose Services >
enter your ATM PIN > select Mobile
Banking > Register > enter 10 digit
mobile number > confirm the same. You
will get a SMS regarding activation of
your account after a day provided all
the steps under Registration Process are
completed. |
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How long does it take for an order to be
processed, and what is the sequence of
events that occur after an order is
placed?
 For
credit card purchase:
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You will receive an instant
notification that your payment is
being processed.
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Your order will be
processed within 48 hours on working
days, Mon-Fri. Our credit card
processing gateway requires this
time to verify and process the card
information. We need to take this
precaution as a safety measure
against fraudulent transactions. We
appreciate your patience and
understanding.
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You will receive an email from us
upon dispatch of item with all
relevant details.
For
downloads:
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You will receive an instant
notification that your payment is
being processed. However, the
download will not be available
instantly.
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Your order will be
processed within 48 hours on working
days, Mon-Fri. Our credit card
processing gateway requires this
time to verify and process the card
information. We need to take this
precaution as a safety measure
against fraudulent transactions. We
appreciate your patience and
understanding.
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You will recieve the download link
by email after
processing of payment - within 24
hours of your purchase..
For
offline payment options:
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Please use this
form
to let us know your preferred
payment option.
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You will receive an email from us
with details on how you can proceed.
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Your order will be processed within
48 hours of our receiving your
cheque/demand draft/direct deposit
into our account.
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To make the process faster, please
email us details as soon as you have
made the payment. You may use this
form
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How
do I check the status of an order? Please email us for an update:
support@heal-empower.com |
How
do I delete an item from my
shopping cart after it has been added?
To
delete an item, change the quantity to 0
or spaces. |
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Do
you issue paper receipts or invoices?
Our
software is Web-based, and no paper
receipts or invoices are generated for
online downloadable items. If you need
to generate a paper invoice, you can
print it from our E-mail
message, or from the Order Inquiry
screen.
For orders shipped to you by courier,
you will receive a printed invoice and
receipt of payment from us. |
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I
clicked on an item in order to add it to
my shopping cart. But the shopping cart
screen shows several items, not just the
one I clicked.
Sometimes, the same item is listed more
than once. This is because you
previously added those other items to
the shopping cart during your testing.
The other items will stay there (even
for several hours) because CCAvenue
remembers which items you previously put
into the cart. You can change all
quantities to 0 and start afresh. |
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I
wish to go for the offline payment
method. I am in India. How do I proceed? |
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Here
are the payment options: |
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Cheque direct deposit
into our account |
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Demand Draft/Cheque sent to our address |
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Here
is the form you can fill to proceed with
this mode of purchase and payment.
Fill form
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